![]() If you have an old ID / Key pair, where the email is part of the ID, Email and ID fused together with an underscore ('_'), then you have an old key for the 1.x range of the program. 7 times 8 characters, separated by '-', so a total of 62 characters. ![]() Is ONE word and needs to be entered as such. You will recognise the ID of the E-store as part of the ID. ![]() The ID is a combination of 16 characters. If you provided a wrong email address, then use the wrong email address as that email address is now part of your Email / ID / Key combination. The Email:Įnter the email address that is mentioned in your "Thank you for your purchase" email. Copy and Paste is the best guarantee that you don't confuse a 0 (zero) for an 'O' (capital 'o') just to give an example. (See further (topic 4) if you wonder what is meant with 'copy' and 'paste'). The easiest way is to copy and paste the content. The Registration Email, ID and Key have to be entered IDENTICALLY to what was sent to you via Email. The email address that you used during purchase is now part of the equation and has to be used. The Email, ID and Key relationship is complex and you cannot enable the registration button by accidently typing in a valid combination.ĭo not try to enter another Email address. This is to make it obvious to the user that incorrect data was entered so that the error can be corrected. You entered the Registration Email, ID and Key in the Registration dialog but the Register button stays disabled ?Ī safety check in IsoBuster makes sure the Registration button only becomes active when the Registration Email, ID and Key 'agree with each other' in a certain mathematical way. You Cannot connect to the E-store (Where you purchase the product online) ?Īre you sure you are connected to the internet ? If you have a question about one of the listed Questions and Answers, please mention which one. If you still have problems, don't hesitate to contact Smart Projects. Each question has an answer and should help you on your way. Listed below are 5 possible questions you might have because for some reason you can't register the product.
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